Can for knocking noise and when arrived I was told I'd have to reschedule a time to drop my truck off so they can look at it. Well, I thought that's what I drove down there for but instead I was told we can't do anythi g about that today tou'll have to reschedule. So since I had driven an hour down there, I got them to change the oil atleast which took an hour then we left and drove back home.
Service advisor, Danielle Thompson, got me in and out quickly. Waited only a short amount of time at the dealership for my vehicle's service to be completed, although the waiting room suggested they were very busy. All-in-all a good experience.
I arrived at 7:30 for my appointment to have my truck serviced. Danielle and for me she was my service person. She looked over the vehicle, took my keys, ask me to wait in the service area and they would get back with me as soon as everything was completed. When everything was done, she told me everything was ready to go. She didn't wish me a safe travels home and I headed to the house. Danielle was very professional, kind and courteous. I would gladly recommend anyone to see Hendrick Chevrolet in Cary for the best service possible.
Had excellent service from Matt Flowers and Danielle. Both were extremely informative and helpful, explaining everything as it happened. Experience was timely and when they found they would have to keep my car overnight, Matt offered me a loaner early so I wouldn't get behind on my day. Very professional service!
I have not received my new window sticker that I was told was ordered,. And I have not got a call about the new headliner for my Corvette. I asked a question about my Chevy app saying that my warranty started in 12/17. When I took ownership of the car in March 2018. I didn't get an answer from my salesman. I shouldn't have to keep trying to follow up for an answer. I don't think I will be using Hendricks again .unfortunately. too many options for subpar customer service.