This is not the first time I was extremely displeased with the service department. The last time I told myself, "ok... I probably won't be recommending this dealership to anyone anymore for a new vehicle" and after this time, I'm pretty sure I certainly won't be purchasing my next vehicle there either. I'll continue getting my current car (purchased there) serviced there but the incompetence and general customer service failure I can not get past. I often feel like I'm paying for a nice steak meal but being served cold fast food. This most recent experience was not just subpar but damn near humiliating and offensive considering how often I get service there.
We talked with Christian Galliera and he was a pleasure to do business with. Even asked if we would like the vehicle washed and we laughed knowing that there was a storm on the way. Just a great person to talk with.
I brought my truck specifically for a pre-inspection for end of lease. The communication is not clear on the return next week. I was told I had to contact sales. I have emailed and texted the sales team without response on how to turn in.
The loaner car I got had the gas light on when I got it went and told the guy helping me with the service and he said customers were responsible for fueling the loaner cars. I understand that but getting the car with no gas is also unacceptable