My service rep, Tabitha, was fantastic to work with. She answered all my questions, kept me updated throughout the process, and seemed genuinely concerned with providing a superior customer experience.
The Service Advicer who take my truck never answered my phone calls or someone from customer service called him, he don���t answer the voice mails and never told me what was wrong with my truck, and didn't give me work papers.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (919) 388-4127 to discuss your concerns, as your satisfaction is of utmost importance to us.
We had a fantastic experience from the first step we took into the dealership. Everyone was kind and courteous to us, no one pushed us into a specific vehicle, and financing was a breeze! The dealership was also very covid appropriate (clean, masks worn), which we appreciated.
I recently had a Tahoe in for service and wanted to share how nice and courteous Tabitha Farrell was to work with. I appreciate everything she did going the extra mile to resolve my service issues. Please thank Tabitha again for all her help and I would definitely recommend Hendrick Chevrolet service.