I came in looking for a specific vehicle. I didnt purchase the one I came for, but purchased o e that better suits my needs. John stuck with me until I made a final chioce. I remain a dedicated Chevy fan..and now. Hendrick fan.
Last time, I had a terrible experience with my advisor and was afraid giving Hendrick Chevrolet another chance would be a mistake. Matthew changed my mind from the beginning. He actually listened to my concerns and made sure to keep me informed throughout my appointment. I’ll only come back if I can get an appointment with Matthew. He’s great!
They did not have a loaner car for me. I made the appointment two weeks in advance. Too be fair, John, the guy in the service dept. was not to blame. Sat there for 3.5 hrs., but did get the problem remedied.
1) I have black rims which came on the car from your dealership and when new tires were installed your people used gray counter balances after removing the black ones. When questioned I was told no one ever complained about the gray counter balances. I was told that if I wanted to find someone local that will re-balance the tires and use black that the dealer will see about taking care of the cost. 2) the torque converter issue is not corrected, driving down the road the car starts feeling like I am driving over bumps and then it will stop 3) trunk hatch release is still doing the same thing, the hatch pops when any of the release buttons are pushed and the lid goes up just a little then the motor grabs the trunk lid and closes it before I can open the lid.
OUTSTANDING service from Your service advisorJohn Sanford. Not only quick service on a car wash , I was surprised to see my car washed after service. However , were John excelled was, I mentioned a concern with OnStar. John immediately contacted the On star rep Tom Morris who called me and resolved my concern. One big concern I have is with Johns Manager Bruce Brissy ? I left a phone message with him Praising John, however I have yet to receive an acknowledgment that he received my message
Had vehicle for 10 days before a diagnosis was made, then had to order a part that was on backorder with an unknown ETA. Vehicle still not repaired with no known repair date. Clearly the unavailability of the part is not the dealer’s fault. Communication between dealer and me seemed to be haphazard while dealer had vehicle. Dealer did provide a loaner after I asked for one, so that’s a plus for the dealer. Still waiting...