Good Covid precautions with umbrella, tables and chairs socially distanced outside. I needed state inspection plus much else for a 2 hour appointment. Service people got us and paid for Lyft rides so we could spend our 2 hours visiting our outside NC State Farmers Market where we also could eat lunch outside. It was our 1st outing since March and it was a gorgeous warm, sunny day.
My vehicle was in the service department for 3 weeks and during that time there was little or no communication with me regarding the progress of the repair. I called the service writer at least 4 time a week during each of the 3 weeks and went into the dealership once. I also attempted to call the Service Manger and after 45 minutes of being told they were looking for him was connected to someone I can only describe as a secretary who took down my information and said I would be contacted.
I was very impressed with Matt Giles. We spoke on the phone and set up an appointment. When I arrived he was prepared and immediately assessed my needs and began to work on a vehicle that had the features I was looking for. He respected the budget I had and with the help of Mike the finance manager worked with me to get it within my price range.
Both vehicles were finished on time. I interacted with a few people. Definitely forgetting some names. However Austin and Matt both took the time to make sure that I was taken care of and if I had any questions.