I purchased a new 2019 Silverado LTZ on 11-16-2019. Before I could test drive the truck the vehicle had to be jump started and check engine light had to be reset. I overlooked this because mechanical things happen and the vehicle was in overflow for a few months. After I drove the vehicle home it stayed in my driveway for 5 days. On Thursday 11-21-2019 I trod to crank the truck and the battery was dead. On Friday 11-22-2019 a gentleman from Hendrick of Cary dropped a loaner vehicle off and tookmy truck truck back to the dealership for diagnostics. It is now 11-25-2019 and after communicating with Cory from Hendrick, the service department can’t figure out why the battery is dying on a $63,000 truck. All this is in addition to only having one key, because the other set could not be found at the time of purchase and being charged for accessories that were already included on the truck.
Everyone was really good this trip, I have had problems in the past but honestly this trip was really good. I really appreciated the Lyft rides back and forth as my service took Friday-Monday. I went in and talked to the salesperson on the new vette and that was a really good experience as well. Thanks!
THE PROBLEM WAS NOT FIXED. TRANSMISSION IS STILL SHIFTING HARD AND IT IS ALSO SLIP SHIFTING. THEY SAY, NO CODES COMEUP, THE TECH COULDN'T DETECT SLIP SHIFTING, BUT, THEY REPROGRAMMED THE TRANSMISSION SO THAT IT WOULD ADJUST TO MY DRIVING. I MAY BE OLD, BUT I AM NOT STUPID. IT IS ALSO ALMOST FUNNY THAT THE YOUNG LADY WHO SET MY APPOINTMENT TOLD THAT THE SERVICE DEPT. HAD BEEN SWAMPED WITH TRANSMISSION PROBLEMS LATELY. I WILL WAIT A SHORT TIME MORE, IN HOPES THIS PROBLEM BEING RECTIFIED.
Hendrick Chevrolet has outstanding service; however on this visit my issue was not resolved. I needed a computer update as determined by a check engine light, but the equipment necessary for the update was not operational . This resulted in me having to reschedule, forcing a 50 mile round trip wasted. I also have a recall on my block heater, which Chevrolet evidently wont send parts to NC due to need for parts in northern states. I travel to NY and have a direct need for the block heater recall to be completed on my vehicle. It was recommended I get the recall complete when I travel north. That recommendation is an unacceptable use of my time and frankly passing the problem to someone else.