Our salesman, David Doll, was very affable, helpful, and accommodating. The sales manager introduced himself and talked with us a few minutes early on making sure that we knew he was available if needed. Overall a very goid experience for my wife and me.
Check-in was very slow given a new guy getting trained to use the computer. Everything else during the visit was good, but. I informed that it seemed the tires needed balanced. I even noticed it when I test drove initially, dealer said to wait and note it during my first service. I did. They say the balanced the tires but I cannot find any weights on the wheels? so maybe they lied to me? The vibration is less but still there. I hate being lied to. I will now have to allocate another day to take the truck back. please contact me.
Very quick! Had trouble with who my car was registered to in the system (old employee had entered it wrong!) But current staff identified and resolved it very efficiently! Overall another wonderful experience!
Many thanks to Mr. Williams. He helped us find the truck with the features we wanted at the right financing option. He was helpful and positive throughout the process and stuck with us over a couple of days while we made our decision.
There was a miscommunication with the engine light and it took a lot longer to repair the issue. Just basic service was expected with an Oil Change & Tire Rotation with taking only 1 1/2 hrs, but the service ending up being over 5 1/2 hrs.