Jacob and the team at Hendrick Chevy were excellent. I had numerous items that needed to be addressed as my 2015 Tahoe hit 100K miles. Jacob was very helpful guiding me through what was needed and the price seemed very fair. Plus one of his colleagues gave me a ride back to my home, and picked me up later in the day. Great job all around!
When my vehicle was backed into, I had a choice as to where I would have it repaired. I chose Hendrick because��this is where I purchased it and I felt confident that the dealership would restore it to its original condition without cutting any corners. Unfortunately, I was wrong. I was called to pick it up and the quarter panel was still bent about 1/4" and was in the original position that it arrived in. There was also an uneven gap where the tailgate meets the quarter panel. The customer service rep that I was dealing with was very apologetic and said that he would take care of it and get it back to me the next day. The next day or so comes and I received a phone call that the work was complete. Upon inspection, the quarter panel was haphazardly pushed back in, likely by hand, and still didn't line up perfectly, as it should. Now, a slight gap appeared between the body and taillight��at the quarter panel. I was told that nothing lines up perfectly on any vehicle, which is simply not true if the bodywork was completed correctly. I was also told that the taillight bushing was to blame for the taillight gap and it would "wear" itself in. I took the vehicle because I needed it and didn't want to debate the response that I received. My father owned and operated a body shop for several years and would never let such work go out the door.�� Your body shop billed 24.5 hours of bodywork, which is absolutely absurd considering the work that was carelessly half completed. What a total letdown.
Service was done fine but it took 1 1/2 hrs. to get an oil change and tire rotation. Most disappointing part was the supposed 'battery check'. The battery started to give issues within 2 days after the service visit and the battery was supposedly checked at that visit. I have a hard time believing it was really checked even though the paperwork I got back says it was.
Hendricks Chevrolet in Cary has been there for me since day one and continues to each time. I can't say enough about Matthew Clark my service advisor either as he continues to strive each time for my satisfaction. For example, I tried to make an appt but unfortunately, they were booked. A couple of hours later Matthew called me back and asked if I could come in around 1 pm. What else can I say! Thanks, Matthew for taking care of me!!!
After three (3) visits and incurring $2,500 in charges, the service area did not correctly diagnose the problem with my automobile. Another establishment pinpointed the issue which resulted in a charge of $500. During a prior visit, the service technician failed to adequately replace the antifreeze which caused the car to over-heat. As a result, I am 100% dissatisfied and will not patronize Hendrick Chevrolet again.
I had shopped around and pretty much knew what I wanted. I had actually gone to a different dealership at first. They were rude and tried to push me into something I didn���t want (leather seats). Everyone at your dealership was kind, took their time with me, and courteous. Jacob was a great salesman and did everything he said he would.